I have changed the theme for the blog. I hope you like it better.
I am also moving the domain from www.monasoftware.com to blog.momsoftco.com. I believe it makes much more sense.
Read MoreOn my previous post, New interface for Office 2003 add-ins, I commented that I was excited by the prospect of using the exact same UI in PowerPoint 2007 and previous versions. In fact, I have been able to implement this new concept in my upcoming add-in, PowerMerge in just a couple of days. Great …
Read MoreSeptember 18, 2009 Category: merge, powerpoint No Comments 
As I have mentioned before, I was intending to replicate the look and feel of the ribbon interface in previous versions of Word and PowerPoint.
It’s official now. I can implement ribbons on Office 2003
After working on this idea, I think I have got a good solution to implement the idea …
Read MoreSeptember 12, 2009 Category: forms, general, powerpoint 1 Comment
Email is not reliable anymore!
I get very frustrated when I receive messages from the web site mail form, answer them but it seems my answer gets lost. I can imagine my customers feeling an even greater frustration, because they don’t even know that their message reached us.
For example, a user of Control Runner has been …
Read MoreSeptember 11, 2009 Category: general, Uncategorized 4 Comments
I can confirm that the problem reported in my previous posts has been definitely solved. This means that I will be able to use task panes in all my add-ins, maintaining the compatibility with previous versions (specially 2003, which is still the version used mostly by my clients).
I am thinking also in …
Read MoreSeptember 10, 2009 Category: general, powerpoint 1 Comment
I thought I was done with the customer support series, but a recent blog post on one of the blogs I monitor, Software Marketing News is so related to my own posts that I have to comment on it.
On the one hand, I totally agree with them. Generally, an unhappy customer …
Read MoreSeptember 9, 2009 Category: general No Comments
On my consulting business, I do a lot of data sharing between Excel and InDesign.
I know that InDesign tables have very powerful formatting options, but my reports usually contain dozens of interconnected tables that have to be created in Excel (because they contain financial calculations). Excel does provide with enough formatting options to …
Read MoreSeptember 8, 2009 Category: free utilities, news No Comments
This is the third installment of this series. On Part I, I rumbled about the craziness of not providing good technical support, while on Part II and III, I am providing concrete samples of what I consider to be top notch support.
The case of the non-closing PowerPoint application
About a …
Read MoreThis is a continuation of my previous post. The first one was a little negative, so I’d like to present the other face of this issue. There are indeed software companies that thrive to provide a good customer support.
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Read MoreFrom time to time I participate in a discussion with fellow independent software developers about customer support. Over the years, I have come to understand that there are basically three approaches:
Those that hate it. Plain and simply. Those who think that it is just another cost of …
Read MoreAugust 28, 2009 Category: general 2 Comments