I have changed the theme for the blog. I hope you like it better.
I am also moving the domain from www.monasoftware.com to blog.momsoftco.com. I believe it makes much more sense.
Read MoreArchive for ‘general’
As I have mentioned before, I was intending to replicate the look and feel of the ribbon interface in previous versions of Word and PowerPoint.
It’s official now. I can implement ribbons on Office 2003
After working on this idea, I think I have got a good solution to implement the idea …
Read MoreSeptember 12, 2009 Category: forms, general, powerpoint 1 Comment 
Email is not reliable anymore!
I get very frustrated when I receive messages from the web site mail form, answer them but it seems my answer gets lost. I can imagine my customers feeling an even greater frustration, because they don’t even know that their message reached us.
For example, a user of Control Runner has been …
Read MoreSeptember 11, 2009 Category: general, Uncategorized 4 Comments
I can confirm that the problem reported in my previous posts has been definitely solved. This means that I will be able to use task panes in all my add-ins, maintaining the compatibility with previous versions (specially 2003, which is still the version used mostly by my clients).
I am thinking also in …
Read MoreSeptember 10, 2009 Category: general, powerpoint 1 Comment
I thought I was done with the customer support series, but a recent blog post on one of the blogs I monitor, Software Marketing News is so related to my own posts that I have to comment on it.
On the one hand, I totally agree with them. Generally, an unhappy customer …
Read MoreSeptember 9, 2009 Category: general No Comments
This is the third installment of this series. On Part I, I rumbled about the craziness of not providing good technical support, while on Part II and III, I am providing concrete samples of what I consider to be top notch support.
The case of the non-closing PowerPoint application
About a …
Read MoreThis is a continuation of my previous post. The first one was a little negative, so I’d like to present the other face of this issue. There are indeed software companies that thrive to provide a good customer support.
…
Read MoreFrom time to time I participate in a discussion with fellow independent software developers about customer support. Over the years, I have come to understand that there are basically three approaches:
Those that hate it. Plain and simply. Those who think that it is just another cost of …
Read MoreAugust 28, 2009 Category: general 2 Comments
I was interviewed last year at the ESWC Conference held in Berlin in November 2008. You can hear the whole interview at Shareware Radio.
My English accent is horrible, but I believe it can …
Read MoreJune 3, 2009 Category: general No Comments
Last week, I finally set my new web site live. I have been busy fine tuning it, fixing everything that was broken, but finally it seems to be working alright.
This is how the new site looks:
And this is how it …
Read More