Email is not reliable anymore!

I get very frustrated when I receive messages from the web site mail form, answer them but it seems my answer gets lost. I can imagine my customers feeling an even greater frustration, because they don’t even know that their message reached us.

For example, a user of Control Runner has been trying to reach us for more than a month to know how to upgrade to Control Runner 4.0. As it happens, he is entitled to a FREE upgrade and I have already sent him four messages that, apparently, he is not receiving.

Therefore, may I suggest that users than can’t contact us use this blog post to do it.

Here’s how it works:

  1. Post your comment.
  2. Return to the blog in a few hours to see your comment posted and our answer.

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